General Shipping & Delivery Questions

ORDER CONFIRMATION
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized...
Thu, 4 Jul, 2019 at 11:36 AM
HOW MUCH IS SHIPPING?
Shipping rates may vary depending on your location and the weight/dimension of the product shipped. Note : We do offer free shipping for orders over $99 ...
Thu, 9 Jul, 2020 at 11:11 PM
WHERE IS MY ORDER ?
We at My Soul And Spirit know that our customers want their orders as soon as possible, and we do our best to get all orders processed and shipped out imme...
Thu, 4 Jul, 2019 at 11:40 AM
WHAT COURIER COMPANIES WILL BE USED FOR MY ORDER?
Over the years we’ve associated with multiple courier companies, and we’ve stuck to only the most efficient and reliable ones. Depending on your zipcode and...
Thu, 4 Jul, 2019 at 11:44 AM
WHY DIDN'T MY ORDER COME IN ONE PACKAGE?
We process your orders through different warehouses all around the globe. Our stock is spread out over multiple fulfillment centers, so you can get items fa...
Thu, 4 Jul, 2019 at 11:45 AM
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We process your orders through different warehouses all around the globe.We take about 5-7 business days to create apparel products, and 3-5 business days f...
Thu, 4 Jul, 2019 at 11:45 AM
HOW CAN I TRACK MY ORDER?
After production time and your item has shipped out. You'll be receiving the tracking code by e-mail along with instructions on how to track your packa...
Thu, 4 Jul, 2019 at 11:47 AM
WHY IS MY SHIPMENT STATUS UNCHANGED?
Sorry for this inconvennience. Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note tha...
Thu, 4 Jul, 2019 at 11:47 AM
WHERE ARE MY ITEMS COMING FROM?
We are a global company and have multiple offices as well as multiple warehouses around the world. Our primary warehouse is in Vietnam, but most of our spec...
Thu, 4 Jul, 2019 at 11:48 AM